Community Case Manager

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title: Community Case Manager

Location: San Francisco Drop In Service Center

1060 Howard St. San Francisco, 94103

Schedule: Monday- Friday 8AM-4PM

Reporting Type: In-Person

Employment Type: Non-Exempt; Full-Time

Salary Range: $30 per hour

Summary:

The Community Case Manager (CCM) supports veterans at the San Francisco Drop-In Service Center through client engagement, advocacy, resource navigation, and community-based case management. Using a client-centered, trauma-informed approach, the CCM fosters a welcoming, respectful, and supportive environment where veterans feel valued and connected to services. Through one-on-one meetings, follow-up support, and collaborative service planning, the CCM helps clients identify goals, develop actionable steps, and achieve meaningful outcomes. Working in a fast-paced setting, the CCM proactively addresses client needs, promotes positive community engagement, and assists individuals facing a wide range of housing, behavioral health, and social service challenges.

Responsibilities:

• Engage veterans to assess needs, conduct screenings and intake interviews, and facilitate timely access to appropriate services and referrals.

• Provide comprehensive case management, including enrollment in the electronic case management system (ECM), development of individualized service plans, ongoing follow-up, and accurate maintenance of confidential client records.

• Advocate for clients and support navigation of housing, healthcare, benefits, and other service systems, including assistance obtaining required documentation such as identification, birth certificates, and income verification.

• Deliver services using trauma-informed, harm reduction, and culturally responsive practices while adhering to organizational policies and funder requirements.

• Collaborate with internal teams, clinical staff, and community partners to coordinate care, address barriers to service, and support positive client outcomes.

• Develop and maintain strong relationships with community providers and referral partners to expand access to resources and services.

• Conduct regular follow-up with veterans and their families to monitor progress, address emerging needs, and support achievement of service goals.

• Participate in multidisciplinary team meetings, providing case consultation and recommendations for clients requiring additional support.

• Provide crisis intervention, de-escalation, and risk management support in coordination with the team.

• Maintain timely, accurate, and complete documentation, data entry, and service records to ensure quality care, compliance, and program accountability.

• Support daily operations of the Drop-In Service Center and perform other duties as assigned by the Service Center Manager.

• Foster a safe, welcoming, and inclusive environment that promotes dignity, community connection, and positive engagement among veterans.
  

Desired Qualifications:

· Knowledge of local social services, public health, and veteran-serving organizations.

· Strong organizational skills; detail-oriented, reliable, and able to manage multiple priorities.

· Excellent written and oral communication skills.

· Ability to work in a team environment and communicate professionally with internal and external partners.

· Strong crisis intervention and de-escalation skills with ability to respond appropriately to conflict and emergencies.

· Ability to set healthy boundaries with at-risk populations.

· Proactive and collaborative problem-solving abilities.

· Comfortable interacting with individuals from diverse backgrounds and experiences.

· Excellent customer service skills and ability to follow through on assigned tasks in a timely manner.

· Flexibility and willingness to perform multiple jobs in a work environment with changing priorities.

· Proficiency with MS Office Suite, web-based applications, and Internet search engines.

· Must be able to perform all essential job functions within reasonable accommodation.

Experience:

· Minimum of two (2) years’ experience providing case management in a social service, behavioral health, or substance use setting.

· Translatable military experience and skills may be alternatively substituted.

· Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.

Education:

· BA/BS in Social Work or related field strongly preferred (equivalent professional experience accepted)

Comprehensive Benefits Package:

Employees, in positions regularly scheduled to work 20 hours or more per week, are eligible for all benefits.

· 100% employer sponsored medical, vision, acupuncture, dental coverage and more. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)

· Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.

· 403(b) retirement plan immediate enrollment

· Generous annual paid time off : 10 days, 13 paid holidays, and 17 vacation days available the first year!

· Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.

· 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients . For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at [email protected]. We’re here to help.