Branch Courier

Position Summary

The Branch Courier is responsible for the safe and timely transport of interoffice mail, incoming/outgoing US mail, documents, and supplies between Credit Union branches and facilities. This role supports daily operations by ensuring efficient mail handling, delivery accuracy, and reliable communication between locations.

Duties & Responsibilities

• Serve Texas Tech CU members, employees, and guests pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Sort incoming and outgoing mail and interoffice correspondence
• Deliver mail, documents, and packages between branches according to established schedules
• Support the Consumer Lending Department through the delivery and pickup of official documents at the Tax Assessor’s Office, the Lubbock County Courthouse, and other local offices as needed
• Pick up mail and items from branch locations
• Transport office supplies, materials, and other items as needed between branch locations
• Ensure proper handling, security, and confidentiality of all documents and materials
• Maintain delivery logs and records as needed to ensure accuracy and accountability
• Follow established routes while adapting to operational needs as required
• Conduct basic vehicle checks and report maintenance issues in a timely manner
• Provide professional and courteous service when interacting with staff at all branch locations
• Serve as a back up to the reception desk at the Operations Office as needed
• Support the Consumer Banking Director with other duties as assigned

Skills & Qualifications

• High school diploma or equivalent required
• Valid driver’s license with clean driving record
• Ability to drive safely in varying weather and traffic conditions
• Strong organizational skills and attention to detail
• Ability to handle confidential information with integrity
• Dependable, punctual, and self-motivated
• Strong communication and interpersonal skills
• Ability to lift and carry packages up to 50 lbs
• Ability to complete tasks that involve frequent standing, walking, and driving
• Self discipline and focus required to complete repetitive tasks

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.