Receptionist - Dispatcher

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
  
  
  

Receptionist / Dispatcher (Administrative Assistant, Customer Service)

Manchester, NH

• On-site Full-Time
  
  
  

Schedule

Monday–Friday, 8:00 AM–5:00 PM (some flexibility/overtime as business needs arise)

Compensation

$20 – $23 per hour (based on experience)

Benefits

Health/Dental/Vision

• 401(k) with match
• PTO/Holidays
• Paid training
• Career growth
  
  
  

Perks: Local, supportive team backed by a national brand (SERVPRO)

About the Role:

Be the first friendly voice customers hear when they need help most. As a Receptionist / Dispatcher at SERVPRO of Manchester, NH, you’ll manage calls, schedule/dispatch crews, and keep jobs moving smoothly from First Notice of Loss (FNOL) through completion. If you’re organized, empathetic, calm under pressure, and love helping people, this is a great fit—with room to grow as our office expands.

What You’ll Do:

• Answer inbound calls; greet walk-ins; deliver five-star customer service with empathy and professionalism.
• Enter new leads/FNOLs accurately; verify details and document all communications.
• Dispatch & schedule production teams; coordinate on-call rotations; adjust routes as priorities change.
• Track jobs/WIP; follow up on estimates and customer communications; flag bottlenecks early.
• Coordinate logistics (materials, access, vendor visits) to keep projects on time.
• General office support (email, filing, collections, data entry) and other duties as needed.
  
  
  

What Makes You a Great Match:

• HS diploma/GED required.
• 1+ year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred.
• Strong phone etiquette, written/verbal communication, and attention to detail.
• Comfortable with Microsoft Office and Teams and web-based scheduling/CRM tools.
• Nice to have: experience in restoration, construction, property management, or insurance claims.
  
  
  

Schedule & Work Environment:

• Full-time, on-site: Monday–Friday, 8:00 AM–5:00 PM (some flexibility/overtime as business needs arise).
• Office environment; light filing/occasional lifting (files, boxes), step-stool use.
  
  
  

Apply Now

Click Apply and include your resume.

Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.