Patient Service Specialist - Admin and Registration Coral Springs

The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

This is a regular PRN position, with caregivers working day/evening/night/weekend shifts varying between 8:30 a.m. – 5:00 p.m. or 2:00 p.m. – 10:00 p.m.

This is a per diem position, with hours that may vary depending on clinic needs, with staggered shifts beginning as early as 5:45 a.m. and typically scheduled three days per week.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors.
• Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models.
• Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery.
• Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience.
• Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking.
• Verify insurance, collect and enter billing and payment information accurately.
• Screen and schedule interpreter services as needed.
• Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules.
• Support billing functions while ensuring compliance with organizational quality and productivity standards.
• Enter and maintain accurate and confidential patient data, including insurance and demographic information.
• Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass.
• Support caregivers and providers in understanding and using front-end technologies to enhance workflow.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of PC window applications sufficient to input and retrieve data
• Experience with providing customer service and conflict resolution
• Ability to perform basic math sufficient to process insurance co-pays
  
  

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Computer keyboard skills
• Previous medical office experience
• Customer service experience in a medical setting
• Bilingual in English and Spanish
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  
  

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.