Loan Servicing Specialist

Description

Summary/Objective

The role of the Loan Servicing Specialist is to help in the processing and collection of payments, customer communication and inquires by various media methods, handling of legal documents and communication with both Loan Originators and Investors.

Salary/Wage: $22.00 – 25.00 DOE (depending on experience)

Location: Onsite or In Office at South Jordan, UT office (required).

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Handle inbound and outbound borrower calls related to various loan inquiries.
• Initiate collection efforts in written and verbal form, when needed.
• Accept, process and post payments received from the borrower.
• Provide customer service related to payments, insurance and taxes
• Document all discussions, actions and resolutions in the Servicing System of record as required by policies and procedures.
• Adhere to all company policies compliance guidelines.
• Maintain a high degree of customer contact through inbound and outbound customer calls.
• Work with borrowers, internal departments, title companies, attorneys, loan originators and investors, as needed, to resolve customer and loan issues.
• Offer suggestions to management to improve and streamline processes.
• Meet applicable production goals as assigned by management.
• Other duties as assigned.
  
  

Qualifications

• Excellent communication skills; both written and verbal.
• Demonstrated skills in effective listening, problem solving, and negotiating.
• Strong organizational and follow-up skills.
• Excellent customer service skills.
• Demonstrated proficiency in analyzing data with related analytical and problem-solving skills.
• Ability to adapt to a changing environment, multi-task, and handle competing demands.
• The ability to thoroughly and efficiently document customer contact notes.
  
  

Requirements

Work Environment

This job operates in a professional office environment with continuous use and operation of computers, keyboards, sitting, and viewing a computer monitor. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear; to stand and/or walk; use hands and fingers; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position, hours of work and days will range Monday through Friday, from 8 a.m. to 6 p.m.

Required Education And Experience

• High School Diploma or GED/Equivalent required.
• One (1) year of financial service experience preferred.
• Two (2) years’ experience in a customer service position.
• Experience with compliance and/or servicing regulations preferred.
• Experience in Mortgage Servicing preferred
  
  

Work Authorization/Security Clearance

Must be authorized to legally work within the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.