Designated Manager (245D Licensed Programs)

Description

The Designated Manager (DM) is responsible for the overall management, compliance, and operational excellence of the company’s Minnesota 245D-licensed Home and Community-Based Services (HCBS) programs.

This individual serves as the DHS-recognized Designated Manager, ensuring compliance with Minnesota Statutes, Chapter 245D, while fostering a culture of quality, accountability, and person-centered care.

The DM will be a key leader within the organization, collaborating with executive leadership to shape operational systems, guide Designated Coordinators, maintain full regulatory readiness and drive exceptionalism with a mindset of excellence and growth.

Key Responsibilities

Regulatory Compliance & Oversight

• Serve as the Designated Manager per Minnesota Statute 245D.081, responsible for daily oversight of program operations.
• Ensure ongoing compliance with 245D, 245A, and related Minnesota rules, including service delivery, documentation, staff training, and incident reporting.
• Oversee licensing renewals, variances, audits, and investigations.
• Maintain and implement company policies, procedures, and corrective action plans in accordance with DHS and MDH requirements.
• Conduct regular site visits and internal audits to verify compliance and quality standards.
  
  

Leadership & Staff Development

• Provide supervision, mentoring, and performance evaluation for Designated Coordinators and other program leaders.
• Support recruitment, onboarding, and training of staff to ensure compliance with 245D requirements.
• Promote a culture of respect, teamwork, and person-centered values across all service sites.
  
  

Program Management

• Oversee the implementation of individual service plans (ISPs) and ensure appropriate documentation of services delivered.
• Coordinate communication among interdisciplinary teams, guardians, and case managers.
• Monitor staffing ratios, scheduling, and resource allocation to maintain operational efficiency.
  
  

Quality Assurance & Reporting

• Develop and oversee internal quality assurance processes, including review of service delivery records, outcomes, and incidents.
• Submit required reports to DHS and other oversight bodies in a timely and accurate manner.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Report concerns, risks, and trends to leadership.
  
  

Strategic Leadership

• Collaborate with company leadership to align 245D operations with broader business goals.
• Contribute to strategic planning, growth initiatives, and program expansion.
• Represent the company professionally in interactions with counties, licensors, and external stakeholders.
• Drive goals and proactively report progress
  
  

Requirements

• Must meet the Designated Coordinator qualifications under Minnesota Rule 245D.081, Subd. 1–2, including:
• Bachelor’s degree in a human services-related field and at least one year of experience in programs providing direct support services; OR
• Associate’s degree (or 60 semester credits) in a related field and at least two years of experience in a licensed program; OR
• High school diploma or equivalent and at least three years of experience in programs providing direct support services.
• Must have a minimum of three years of supervisory level experience overseeing care or education to vulnerable populations
• Demonstrated knowledge of 245D, 245A, and 245C statutes and compliance expectations.
• Strong communication, leadership, and organizational skills.
• Ability to manage multiple priorities with professionalism and confidentiality.
• Valid driver’s license and ability to travel within Minnesota.
  
  

Preferred

• Prior experience as a Designated Manager in a 245D-licensed provider setting.
• Experience with Home and Community-Based Services (HCBS), Assisted Living, or Home Care programs.
• Familiarity with DHS licensing platforms (MN-ITS, PELICAN, etc.).