Customer Service Support I

Position Title: Greek Customer Service Rep

Location: Warwick, RI

Starting Pay for position: $21.00 per hour

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Job Summary

The two major objectives of this position are to provide excellent and timely support to customers and Greek sales team, and to assist with the entering of orders and organizing production paperwork in a timely manner.

Specific Responsibilities

• Effectively process and enter orders, handle production paperwork.
• Customer Service functions include responding to all inquiries from customers and potential customers including but not limited to:
• Responsible for responding to customer inquiries, resolving issues and providing a positive customer experience.
• Provide accurate information about products, services and customer concern policies.
• Build rapport with customers and establish strong relationships.
• Maintain accurate notes/records of customer interactions and inquires.
• Collaborate with other departments to resolve issues and share insights.
• Assist customers with order processing, shipment tracking, and returns/exchanges.
• Communicate any quality concerns or ongoing issues with team lead.
  

Skills/Requirements

• Previous experience in customer service preferred.
• Excellent written and verbal communication skills.
• Experience or understanding of Greek Letter Organizations (fraternity/sorority) helpful but not required.
• Attention to detail.
• Problem-solving skills.
• Team spirit required, fast paced environment.
• High school diploma/GED.
  
  

General Requirements in terms of communication, analytical or technical skill and work experience:

• EQUIPMENT/SOFTWARE – Multi-line telephone, computer, Microsoft Word, MS Excel, e-mail and internet.
• EXPERIENCE – At least 2 years in an office environment performing customer service or call center functions. Zendesk platform or another customer service platform experience helpful.
• OTHER – Must speak and read English, must be able to handle multiple tasks, must be able to perform basic mathematical calculations.
  
  

Physical Demands

• Must be able to bend, reach to access files.
• Must be able to enter orders electronically while taking information over the telephone.
• Manufacturing environment; must adhere to safety policies and procedures.
  
  

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.