Case Manager Assistant

MISSION STATEMENT: The mission of St. Vincent de Paul CARES is to alleviate pain and suffering, in a spirit of justice and charity, through person-to-person involvement.

SUMMARY: The Case Manager Assistant implements administrative tasks and support to the office, while also providing direct support to the case management team where needed. This position increases rapport with clients, helps to process paperwork in a timely manner, streamlines intake procedures, and provides program oversight and community referrals to individuals and families seeking assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Greet clients and other visitors to the agency
• Assist with answering questions from clients and general public regarding program services
• Screen households to determine eligibility and needs
• Provide referrals and facilitate access to services and community resources as needed
• Build and maintain working relationships with community agencies to provide comprehensive services to participants
• Assist case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information to clients, coordinating with outside agencies, monitoring the status of cases, conducting home visits, providing transportation to appointments, and similar activities that address varying needs of clients and staff
• Communicate with Case Managers and Housing Specialists regarding client needs/situations/problems
• Use HMIS to document progress of clients and financial assistance received through programs
• Process requests for rental assistance, application fees and other forms of assistance
• Attend regular meetings of RRH providers
• Adhere to countywide RRH policies and procedures
• Conduct regular file review of clients in RRH programs
• Perform a variety of routine clerical activities in support of the office
• Assist Program Manager with meeting minutes
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Responsible for collecting all necessary documentation for client files according to established guidelines.
• All other duties as assigned
  
  

Other Responsibilities

• Comply with all applicable training requirements
• Comply with all company safety, personnel and operational policies and procedures
• Comply with work schedule to ensure effective operations of Agency programs
• Contribute positively as a member of a productive and cooperative team
• Perform other duties as necessary to fulfill the St. Vincent de Paul CARES Mission
  
  

Employee Benefits

• 95% Employer paid Employee only coverage (zero ded, $10 co pay plan)
• 10k Employer paid Basic Life insurance
• 120 hrs PTO accrued biweekly starting at day 1 of employment
• 13 Paid Holidays to include Employee’s birthday and Date of Hire
• We also have various retention and referral bonuses
• 2 weeks paid training to include DEI initiatives
• Flexible schedules in most positions
• 3% Employer match after 6 months
• We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care
  
  

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English.
• Possess basic computer skills.
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
• Flexible work schedule including evenings, nights, weekends and holidays.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Successfully pass Law Enforcement background screening.
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.
• Must have reliable transportation.
• Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
• Mission driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.
• Knowledge in harm reduction, motivational interviewing and trauma-informed care.
• Abide by regulatory requirements of all rapid-rehousing funding streams and on the ethical use and application of program’s financial policies.
  
  

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• Associates or bachelor’s degree is required for this position
• At least one years of hands on administrative support experience or case management
• Proficiency in MS Word, Excel, and Outlook
• Knowledge of operating standard office equipment
• Excellent communication skills, both written and verbal
  
  

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

St. Vincent de Paul CARES is an Equal Opportunity Employer.

About St. Vincent De Paul CARES

SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs. SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties. Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.