Automotive Service Advisor

Why Gary Yeomans Honda?

Gary Yeomans Honda is rapidly growing and looking for top talent to grow our existing teams.

Our management team is hands-on and dedicated to the team’s success and career progression by providing one-on-one training sessions and ongoing educational opportunities.

Apply today to learn more about a career opportunity with Gary Yeomans Honda!

Summary

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

• Opportunity for internal promotion and career growth with dealership
• Ongoing training and education- two weeks of paid training
• Highly competitive and rewarding pay plan
• 401(k) with company match
• Full benefits including voluntary short and long term disability, dental, health, vision, medical
• Paid vacation and holidays
  
  
  

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  
  
  

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles
• Customer service skill
• Sales experience
• Proficiency with computers and technology
• Ability to communicate complex technical concepts to customers
• Prior automobile sales experience
• Prior automobile technician experience